Clients

How does it feel to work with you?

How do you look from the client’s side of the screen? What is it like to work with you on a project? Marketing people call that the customer experience.  It’s the term for what it feels like to shop at a particular shoe store. How delightful it is to play with your new iPad. That(…)

Slightly devious client handling

First, let me go on record:  I actually like most of my clients. It is always more profitable to treat your clients with utmost respect, to be on their side, to sweat out the best way to deliver what they want (even when it’s not what they say they want.) But if you have been(…)

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